I already know which services I'm interested in. What's the next step?
You can call us at 08886128259 or fill out a short online form Contact Us We'll be in touch shortly.
There are so many pet care businesses in N IRELAND. What sets you apart from the others?
As a locally owned and operated pet care company, we recognize that each client—and pet—has his or her own specific
requirements. We tailor our care according to your preferences and your pet's needs. Our animal-loving staff of dog walkers
and pet sitters are trained to provide the same high level of service and we are fully insured been in business since 1990
and are one of only a few with proper animal care qualifications including: City and Guilds qualifications, pet first-aid
and cpr.
What results and benefits can I expect for me and my pet?
Chances are, you're looking for a pet sitter because you feel stressed (and maybe a little guilty) about leaving your pet
home alone, whether it's for a long vacation or for long nights when you're stuck at the office. You'll be able to relax—and
to really focus on work or fun—knowing that your pet is in caring and capable hands. We'll reduce your pet's stress,
too, by providing companionship, exercise, and stimulation while you're away. You're pet will never be happier
Will my dog receive individualized attention during walks?
Yes, because we never pack walk. At most, we'll pair together two or three dogs for a group outing, but only at the
request of owners who want their dogs to have some social time with neighbourhood doggy friend. Normally we only walk daog
from the one family together.
Why are your services more expensive than some of your competitors?
Our goal is to be the best. The reason our rates may be higher than our competitors is we want to give you the best service.
This entails a higher than average wage for our pet sitters, and covers our ongoing training, qualifcations and upkept of
our insurances, tranportation etc. We know that our clients want the best for their pets, even if it might cost a little bit
more, and we work hard to meet their high standards.
What areas of do you service?
We currently offer dog walking and pet sitting services in most areas of Bagor, holywood,ards,pennsiula and by arrangement
throughout co down.
How long have you been in business?
Since late 1990.
What are Your business hours?
We nomrally can be contacted is open Monday through sunday from 8.:30am to 10:00pm. You can also contact us at any
time via email. Or leave a message on our answer phone if we are busy we will return it as soon as we are free.
How much do your services cost?
Costs vary, depending on which services you select. Please call us to tailor a package to suit.
Before we can get started?
We'll need new client forms (contract, vet release, pet profile, and detailed information on the services you'd like to
book, and access to your property.
Why is it necessary to set up a meet-and-greet before you begin caring for my pet?
We like to give both owner and pet the chance to get acquainted with their new pet sitter. This is a good time to discuss
your pet's habits or requirements with his new caretaker.
How will I know how my pets are doing when I'm away from home?
Our pet sitters communicate directly with clients by Blackberry or email, or they can leave you voicemail updates.
How will your pet care providers discipline my pet, if necessary?
Our goal is to keep you fully in the loop with regards to the time we send with your pet. If we encounter obedience issues
that we think should be addressed, we will discuss them with you and find out how you'd like us to handle them.
What if I run across an emergency outside of your regular business hours and need help at the last minute?
We will try our absolute hardest to accommodate last minute requests. But, of course, we can't guarantee that
we'll be able to help.
Are you insured?
We certainly are and can provide documentation upon request.
How do I know my keys will be safe?
We code clients' keys instead of labeling them with your name, address, or other identifying marks. Keys are stored in
a secured lockbox.
Who are the pet sitters who will be coming into my home?
We dont hire pet siter all services are provided by Nichola ans Niel themselves in the evnt of an unexpected emergency
we have a lady who has worked with us for over 8 years in our grooming school who will step in in the event of an unforseen
emerggency.
What if my property or pet is damaged?
NIPPS is liable only for damage from negligence or willful misconduct. Due to the unpredictability of animals, we
cannot accept responsibility for uncontrollable mishaps (such as bites or furniture damage).
May I tip my pet sitter?
Absolutely! Tips are never expected, but always appreciated.
How do I make house keys available to my pet sitter?
There are several ways to make your keys available to us. We prefer that you give a set of keys—two sets is even
better— to your pet sitter during the introductory meet and greet visit. Or you can drop keys off directly at our office
The other option is to leave your keys at the front desk in a doorman building.
What if the pet sitter has an emergency and can't come care for my pet?
We will immediately get in touch with you and your emergency contact to make sure that your pet is attended to. If we can't
get a key from your or a pet sitter, as a last resort, we'll call in a locksmith to open your door. (Whenever possible, we
ask our clients to provide us with two sets of keys.)
How does payment/ billing work? Fees are 50% at time of booking and balance is due befor the home sitting ceases. We accept cash or cheques provided they
are cleared priorto start of the pet sitting.
Do I need to sign a contract?
Yes. The contract states permission to enter your to home to care for your animals and that you agree to our policies
and procedures.
Once I'm a client, how far in advance do I need to book visits?
It depends on what kind of services you'd like to reserve. For pet sitting, we start booking about a month ahead. Please
note that our holiday schedule tends to fill up very quickly. We ask for a minimum of four to five days notice for dog walking,
but, of course, the more advance notice you can give us, the better.
What is your cancellation policy?
Dog walks and non-holiday pet sitting will be credited if cancelled with a minimum of 24 hours notice. During the holiday
season, we require at least 14 days cancellation or you will be charged for the entire schedule of visits booked.
Are there extra costs for holiday visits?
Holiday visits (these include pet sitting or regularly scheduled dog walks that fall on holidays), eg easter,
christmas a surcharge will apply.
Can you give medicine to pets?
Yes as an ex vt nurse we hae expereince of this.
My dog has been aggressive in the past. Can we still be a client?
This really depends on your dog. If your dog walker gets along well with your pet and can control him during
walks, then we see no reason why we can't continue to work with you. However, if there's danger of physical harm to the walker
or another person or animal, then, unfortunately, we're unable to care for your dog.
